What can be a better job than bringing 2 soulmates together? My Sambandh is the finest matchmaking community since 1995 and caters to premium matchmaking service. My Sambandh is expanding in other cities of India, USA, Canada, UK & Australia. My Sambandh has been awarded for "The Best Matrimony Partner of Gujarat" by Silicon India.
· To supervise the relationship team and prepare the MIS
· To track the leads and counsel them for membership
· To match the prospects and improve their profile
· To handle the escalations and proceed towards the matchmaking
· To fix the meeting of the prospects and take the feedbacks
· To ensure the smooth and error-free communication between prospects
· To track the follow-ups and calls
· To induct the members and check on renewals
· To prepare the MIS
· To lead the members upto their weddings.
· To attend the weddings of prospects or assign the staff for the same as & when required.
· To train the franchisees and coordinate with them for members’ tracking.
· To get testimonials videos & success stories.
· To get google and other social media platform reviews.
· To plan for offers and plans.
· To improve the experience of matchmaking and work on retentions.
· To bring better success ratio.
· To get daily, weekly & monthly report.
· To improve the efficiency of calls and quantify the service.
· To execute the members delight program & conduct satisfaction survey calls.
· To coordinate for marketing activities.
· To coordinate/execute for SMS/Email & Whatsapp Broadcast.
Experience : 4-5 years of Experience in customers/members management, Hospitality, preferable from Matrimony background.