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Career

Sr.Relationship Manager

March 19, 2021

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What can be a better job than bringing 2 soulmates together? My Sambandh is the finest matchmaking community since 1995 and caters to premium matchmaking service. My Sambandh is expanding in other cities of India, USA, Canada, UK & Australia. My Sambandh has been awarded for "The Best Matrimony Partner of Gujarat" by Silicon India.

 

·      To supervise the relationship team and prepare the MIS

·      To track the leads and counsel them for membership

·      To match the prospects and improve their profile

·      To handle the escalations and proceed towards the matchmaking

·      To fix the meeting of the prospects and take the feedbacks

·      To ensure the smooth and error-free communication between prospects

·      To track the follow-ups and calls 

·      To induct the members and check on renewals

·      To prepare the MIS

·      To lead the members upto their weddings. 

·      To attend the weddings of prospects or assign the staff for the same as & when required.

·      To train the franchisees and coordinate with them for members’ tracking.

·      To get testimonials videos & success stories.

·      To get google and other social media platform reviews.

·      To plan for offers and plans.

·      To improve the experience of matchmaking and work on retentions.

·      To bring better success ratio.

·      To get daily, weekly & monthly report.

·      To improve the efficiency of calls and quantify the service.

·      To execute the members delight program & conduct satisfaction survey calls.

·      To coordinate for marketing activities.

·      To coordinate/execute for SMS/Email & Whatsapp Broadcast.

 

Experience : 4-5 years of Experience in customers/members management, Hospitality, preferable from Matrimony background.

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