Privacy Policy

www.MySambandh.com

MySambandh.com is a division of SAMBANDH MATRIMONY. It is an online matrimonial portal endeavoring constantly to provide you with premium matrimonial services. Since we are strongly committed to your right to privacy, we have drawn a privacy statement in place with regard to the information we collect from you.

 

We use a secure server and PayUBiz services for credit/Debit card transactions or Bank Transfer transactions to protect the credit/Debit card information of our clients and Cookies are used to store the login information.

 

1.       What information does MySambandh.com collect from you?

MySambandh.com is an advertising platform providing targeted advertising services for the purpose of matchmaking ("Service"). In order to do provide the services, we ask for certain personal information which is displayed on the site on behalf of you to find the perfect life partner. You hereby provide your consent to collect, process, and share of your personal information in order to provide the service.

 

We gather information from members and guests who apply for the various services which our site offers, MySambandh.com also gathers following types of information :

 i. Information you submit; and

ii. Information not directly submitted by the you

iii. Information we receive from others

 

Information submitted by you It includes, but may not be limited to, personal details, such as name, ,your gender, date of birth, contact details, educational qualification, employment details, photos, marital status, your interests, a user-specified password, e-mail Id, mailing address, zip code and Mobile number etc...

 

When you avail for a paid service, you provide us or our payment service provider with information, such as your debit or credit card number or UPI.

 

Testimonials submitted by you including your success story and photos.

 

Information submitted by you voluntarily while participating in surveys contest, promotions or events.

 

Details shared with our customer care team. (This information used to monitor or for training purposes and to ensure a better service).

 

You have the option to send interesting profiles/ articles to your friends. We will use your friend's email address only to send a one-time message to them per request. Then they will never ever hear from us again unless they voluntarily subscribe to our services.

 

Your chats and messages with other users as well as the content you publish will be processed as a part of the service.

 

Information not directly submitted by you

 

MESSENGER/CHAT : If you use our online instant messaging function on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of this platform, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in this platform.

TESTIMONIALS: Satisfied users of MySambandh.com have chosen to post testimonials on our web site as a Success Story. All permissions have been obtained to post these testimonials.

2.       User activity

We collect information about your activity on our services, such as date and time you logged in, features you've been using, searches, clicks and pages visited by you, your interaction with other users including messages exchanged.

3.       Device Information

We collect information from and about the device(s) such as IP address, device ID and type, device-specification and apps settings, app error reports, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

4.       SMS permission

We need SMS permission for authenticating transactions via OTP, sent by the Payment Gateway.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others, such as:

Social Media

You have an option to use your social media login (such as Facebook Login) to create and log into your MySambandh.com account. This saves you from remembering one more login credentials and allows you to share some information from your social media account with us. We will also given an option to add facebook and instagram link into your profile if you want, so that anyone from your friend list   wants to visit your social media page they can directly visit the page from your Profile page …

How we use information we collect?

·       we use the information submitted by you to provide the Service.

·       manage your account

·       provide you with customer support

·       conduct research and analysis about your use of our services for providing better services

·       communicate with you by email, phone about services, promotions or offers that may be of your interest.

·       Recommend relevant matches to you and display your profile to other users.

 

We collect information from our clients primarily to ensure that we are able to fulfil your requirements and to deliver personalized experience.

 

5.     With whom does we share your information?

Except where you are expressly informed on the site or as described in this privacy policy we do not sell, rent, share, trade or give away any of your personal information.

With other users we publish the information shared by you with other users to provide the services. The information so published are provided by you and be cautious as what you share with other users. You can always control your privacy setting by visiting the "setting/privacy option" page.

 

With our service providers and partners

We may use third party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. All of our service providers and partners agree to strict confidentiality obligations.

With law enforcement agencies
we will disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, other members interest and protection and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

 

MESSENGER/ CHAT: If you use our online instant messaging function on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of this platform, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in this platform.

How to access and/or control your information?

6.     How to access and/or control your information?

You have been provided with tools to manage your information. You have the rights to access, rectify, update information that you provided to us and that's associated with your MySambandh.com account directly by logging into your account.


If you believe that the information we hold about you, are no longer entitled to use it and you want to delete or object to its processing, please contact us contact@mysambandh.com . Please note, however, we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations and applicable territorial laws.

If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact us and provide their written consent before the information is released.

You have the right to withdraw your consent from processing your information. Please note that by withdrawing your consent means, its deletion of your profile and we won't be able to provide further service to you.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth/gender/contact details.

For your protection and the protection of all our users, we may ask you to provide proof of identity to accommodate your requests.

 

 

7.       How we secure your information?

While we implement safe designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected with the best encryption software in the industry. We follow generally accepted industry standards to protect the personal information submitted to us. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

If you have any questions about the security at our website, please contact us on contact@mysambandh.com

 

8.       How long we keep your information?

We keep your personal information only as long as you use our service and also as permitted/required by applicable law.In practice, we delete or anonymize your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our website or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. We retain information for better services, and we only use the information to analyse about the use of our Services, not to specifically analyse personal characteristics about you.

 

9.    How we transfer information we collect Internationally?

We collect information globally and primarily store that information in India and other jurisdiction. We may transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Information collected within the European Economic Area ("EEA") may, for example, be transferred to countries outside of the EEA for the purposes as described in this policy. Whenever we transfer your information, we take adequate steps to protect it and it is done with standard contractual data protection.

 

 

10.  Do all visitors have to pay?

NO, All visitors to our site may browse the site, search the ads and view any articles or features our site has to offer without entering any personal information or paying money.

11.     How MySambandh.com team can contact you ?

The MySambandh.com team will contact you from time to time to apprise you on various features and functionalities of the website. They will contact you for either "Service" or "Sales" through a variety of mediums like Email, SMS, WhatsApp, MMS, Voice IVR, USSD, WAP messages, Telephonic Calls etc. The calls made to you will be from a regular Mobile or Landline number which is not of the "140" series.

We use email extensively to help you find your match on MySambandh.com. Our main email products and services include:

•           Member responses to your profile , (eg. If some member send you contact request or accept     accept/reject your request)

•            For sending Payment Receipt or confirmation of your payments.

•            For E-mail Verification

•           Partner matches for you (eg. We can send you some biodata which matches you)

•           Newsletters updating you of the latest features on our site.

 

Occasionally, we may also send you:

•           Announcements of special events which MySambandh.com is associated with; or

•           Special offers from partner sites or group sites, which we believe are useful for you & your Family & friends

 

As a MySambandh.com member, you are automatically subscribed to all of the above, as an integral part of our matchmaking services to you.

 

12.  Updating information:

•           Login to your MySambandh.com account

•           Click on My Account

•           Use Manage Profile / Edit Profile icon options in the page to update relevant information and submit

NOTE: To prevent misuse of the system, some information such as Date of birth, Gender, name  can be changed only on request. To do so, go to Help and use the Write to us option.

13.    We use Third-party Api  service to provide Basic Horoscope & Kundali Matching Making service as a feature, but we don’t guarantee any Kundali result, it may vary.

Notice: We may change this Privacy Policy from time to time based on your comments or as a result of a change of policy in our company. You should check this page from time to time to ensure that you are happy with any changes. If you have any questions regarding our Privacy Statement, please write in to contact@mysambandh.com